Privacy Policy — Trusted Cloth

Last Updated: November 2025

Trusted Cloth (“we”, “our”, “us”) operates the website https://trustedcloth.shop.
This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with:

Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data) Rules, 2011
Consumer Protection (E-Commerce) Rules, 2020

By accessing our website or making a purchase, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

a. Personal Information

Provided voluntarily during purchase or account creation:

Name
Email address
Mobile number
Billing and shipping address

b. Payment Information

Payments are processed securely through Razorpay.
We do not store card numbers, UPI IDs, or banking details.
Razorpay may collect and store transaction-related data as per its own policies.

c. User Behavior & Analytics

We use tools such as:

Google Analytics
Facebook Pixel
Session tracking tools
Cookies & browser identifiers

These help us improve website performance, user experience, and marketing.

d. Cookies & Tracking

Cookies are used for:

Saving cart items
Website personalization
Analytics
Login management
Advertising optimization

You may disable cookies in your browser, but some features may not function properly.

2. How We Use Your Information

Your personal data is used for:

Processing your orders
Delivering products
Improving website experience
Payment verification
Preventing fraud
Customer support
Sending order status updates
Analytics and performance optimization
Complying with applicable Indian laws

We do not sell your personal information to third parties.

3. Sharing of Information

We share your data only with trusted partners necessary for operating our business:

a. Fulfillment Partner — Qikink

For printing, packaging, and shipping your order.
Their address:
HUEPress, 42A, Ambrose Nagar, Somanur Road, Karumathampatti, Coimbatore, Tamil Nadu – 641659

b. Payment Gateway — Razorpay

To securely process payments.

c. Courier Partners

To deliver orders to your address.

d. Analytics & Marketing Partners

For user behavior tracking and marketing optimization.

All partners follow their own privacy and compliance policies.

4. Data Security

We take reasonable security measures as required under Indian IT Rules, including:

Encrypted payment processing through Razorpay
Restricted access to personal data
Secure servers and SSL encryption
Regular risk assessments

However, no online platform can guarantee 100% security.

5. Your Rights (As per Indian Consumer Laws)

You have the right to:

Access the information we store
Request corrections to inaccurate data
Request deletion of data (unless required for legal reasons)
Opt out of marketing emails
Withdraw cookie consent
Raise grievances related to data handling

For such requests, contact:
📩 support@trustedcloth.shop

6. Data Retention

We retain personal data only for purposes of:

Order fulfillment
Accounting
Legal compliance
Customer support

Data used for analytics may be stored longer in anonymized form.

7. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for their content, policies, or practices.

8. Children’s Privacy

Trusted Cloth does not knowingly collect information from individuals under 18 years of age.
If we discover such data, we will remove it promptly.

9. Grievance Officer (Required Under IT Act)

Name: Customer Support Team
Email: support@trustedcloth.shop
Working Hours: Monday to Saturday, 10 AM to 6 PM

All grievances will be acknowledged within 48 hours and resolved within 30 days, as mandated.

10. Changes to This Privacy Policy

Trusted Cloth may update this policy at any time.
Updates will be posted on this page with a revised date.

11. Contact Information

For privacy-related questions:
📩 support@trustedcloth.shop